Magdalena Miąsko
Student of the Topography
Universidad Politécnica de Madrid, Spain
miledka@gmail.com
October 7 2011
Mr. Dan Scott
Accounting Manager
BTT Co. Ltd.
Madrid 08033
Dear Mr. Scott,
We have just received your delivery which we ordered a few days ago. Unfortunately it has arrived late and hasn’t complied with the agreed conditions. It has arrived damaged and defective. Moreover, the necessary documents were not attached – instruction manuals and service bulletin. Some boxes and seals were open.
We know your opinion among customers so we are sure you will fix this misunderstanding. We expect a new product shipment as soon as possible.
We are sending back your software package.
We hope that in future everything will return to normal.
We look forward to hearing from you.
We look forward to hearing from you.
Sincerely,
Magdalena Miąsko
Managing Director
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